Support

We answer email within two business days.

Common questions

Do I need an account?

Not for the first three recordings. After that, SoftCue asks you to sign in with Apple so your purchase and rewrite allowance follow you if you change phones.

Is the $14.99 really one time?

Yes. The App Unlock is a single purchase and covers the teleprompter forever. AI Rewrite is a separate, optional subscription because every rewrite costs us money to run.

I subscribed to AI Rewrite. Do I also need the App Unlock?

No. Any active subscription includes everything in the App Unlock.

How do I cancel a subscription?

Open Settings on your iPhone or iPad, tap your name, then Subscriptions, then SoftCue. Apple handles all billing, so we cannot cancel or refund on your behalf.

How do I get a refund?

Refunds for App Store purchases go through Apple at reportaproblem.apple.com.

Where are my scripts and videos stored?

On your phone. Scripts live inside the app. Recordings are saved to your Photos library. Nothing is uploaded unless you use AI Rewrite on a specific script.

I restored my phone and lost my purchase.

Sign in with Apple again inside the app, or tap Restore Purchases in Settings. Your App Unlock is tied to your Apple ID.

Which devices are supported?

iPhone and iPad running iOS 17 or later. Mac is not supported yet.

Delete your account

Open SoftCue, go to Settings, scroll to Account & Purchase, and tap Delete Account. This removes your sign-in record and purchase status from our servers and removes SoftCue from the Sign in with Apple list on your Apple ID. Your scripts and recordings stay on your device.

Purchases stay tied to your Apple ID. If you sign in again later, tap Restore Purchases in Settings to get your App Unlock back.

If you cannot open the app, email support@softcue.app and we will delete the record for you.